TERMS OF SALE Please read these Terms and Conditions carefully before ordering any of our products.
By ordering any of our products, you signify your agreement to be bound by these Terms and Conditions. It is important that you read these Website Terms of Sale ("Terms of Sale") carefully before ordering any ("Product(s)") from our Website. Together with our
Privacy Policy and our
Terms of Use, they govern our relationship with you in relation to this Website and your purchase of Product(s) from the Website or over the telephone.
If you have any questions about them or do not wish to accept them, please contact our Customer Service at
custserv@paolobonomelli.com or at +39 045 6296711 Monday to Friday from 9am to 1pm before continuing.
Please click on the button marked "Complete Purchase and Pay" at the Order Confirmation section of the Website before placing your order with us ("Order") to show that you accept them. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order any Product(s) from our Website.
You may have other rights granted by mandatory law, and these Terms of Sale do not affect these except if the two are inconsistent. If this is the case then these Terms of Sale will override any other rights which you may have, unless this is not permitted by law.
OUR DETAILS We are Paolo Bonomelli Azienda Agricola - Ca'Rainene, a boutique olive farm registered in Verona, our registered address is Via per albisano 95, Torri del Benaco, Verona - I-37010 , Italia and our registered number is VR - 340011. Our VAT number is 10267740156.
You can contact us by email using the contact form on our
"Contact Us" page or at +39 045 6296711 Monday to Friday from 9am to 1pm; closed Sundays and Public Holidays.
The Website to which these Terms of Sale apply and for which we are responsible is
http://shop.paolobonomelli.com.
HOW YOUR CONTRACT WITH US IS FORMED Orders are submitted via the Website
http://shop.paolobonomelli.com in the following way:
- Once you are ready to make a purchase, click on 'Add to Cart' to add the Product you wish to purchase to your Shopping Cart . Then proceed by clicking 'Proceed to purchase' to complete your Order.
- You must select your preferred method of delivery (if any delivery charges are payable these will then be added to the amount you will be charged and you will be able to review these charges before you place your Order), confirm your address and input your payment details. You may check and correct any input errors in your Order up until the point at which you submit your Order by clicking on the 'Complete Purchase and Pay' button.
- It is your responsibility to ensure that your Order is correct before submitting it to us. If you have any problems with your Order, please
"Contact Us".
- We will then send you a confirmatory email to acknowledge that we have received your Order. This is sent out automatically by us to the email address you register with us. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer by you to buy the Product(s) at the price set out in the Order.
- All Orders are subject to acceptance by us. We are not obliged to accept your Order and may, at our discretion, decline to accept your Order. You do, however, acknowledge that by clicking on the 'Confirm Purchase and Pay' button, you enter into an obligation to pay for the Product(s) -in the event your Order is accepted by us and we will process the payment details you have given to us to take payment for your Order.
- After sending you the acknowledgment email we will check to make sure we are able to fulfil your Order. Where we accept your Order, we will confirm such Order by sending you a second email ('Dispatch Email/Shipping Confirmation') confirming your Order, confirming dispatch of the Product(s) to the delivery address you have requested and giving you estimated timescales for delivery. This is sent out automatically by us to the email address you register with us. By sending you the Dispatch Email and thereby confirming and accepting your Order, the contract between us ("Contract") is formed. After entering into the Contract, we will be under a legal duty to supply you with Products that are in conformity with the Contract.
- The Contract will relate only to those Product(s) whose dispatch has been confirmed in the Dispatch Email/Shipping Confirmation.
- You should check both the Order Confirmatory email and the Dispatch Email for accuracy and let us know immediately if there are any errors.
- If there are any problems with your Order, you will be contacted by us.
PRICE AND PAYMENT Prices and delivery costs are liable to change at any time, but changes will not affect Orders which we have already confirmed in a Dispatch Email.
Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when we receive your Order we will contact you and ask if you wish to proceed at the correct price. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the Product(s) until we have sent you the Dispatch Email confirming your Order.
The prices for the Products indicated on our Website at checkout include all taxes, including VAT, which may be payable in respect of the Product(s) but excludes the delivery costs which will be automatically added to the total amount due when you view your items in your Shopping Cart. Payment for all Product(s) must be by credit or debit card. We accept payment with Visa, MasterCard, American Express and Maestro cards. If we are unable to accept your Order for any reason then we will, at our option, either reject your debit or credit card or refund any money paid by you in respect of that Order. We will not dispatch the Product(s) until we receive payment in full. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
For payment by card, all credit and debit cardholders may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
By providing the relevant information to us, you specifically authorise us to transmit or to obtain information about you from third parties from time to time, including but not limited to your name, address, telephone number, debit or credit card details or credit reports, to authenticate your identity and delivery address for the Product(s), validate your payment card and obtain authorisations for your payments for Product(s).
DELIVERY, TITLE AND RISK We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our Dispatch Email but we cannot give an exact delivery date. If we have not delivered the Product(s) within 30 days of the Contract or any other date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you.
Ownership and risk of the Product(s) will pass to you on delivery. For online purchases, we currently ship and deliver within Italy and European countries. If you are not resident in the EU, or would like to ship to a country other than the ones listed above, please
"Contact Us".
DAMAGED OR DEFECTIVE PRODUCT(S) You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible and we will arrange for their return to our Customer Service, at no cost to you, or you may bring the Product directly to us. If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any delivery charges you paid, provided that you have not worn or used and damaged the Product(s). If you would prefer repair or replacement of the Product(s) please
"Contact Us" and we will replace the item at no extra charge to you where this is reasonably practicable. In addition we will either refund the cost of the return of the item to us by you or send you a prepaid parcel which you can use to return the damaged or defective item to us. Nothing in this section affects your legal rights.
PRODUCT INFORMATION Whilst we have taken reasonable steps to depict Product(s) as accurately as possible through the photographs and other images featured on the Website, some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Additionally the detailing you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.
LIMITATION OF LIABILITY These Terms of Sale do not exclude our liability (if any) to you for:
-personal injury or death resulting from our negligence;
-fraud or fraudulent misrepresentation; or
-for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
Subject to this, in no event shall we be liable to you for any business losses and we shall only be liable to you for losses which you suffer as a result of a breach of these Terms of Sale by us. Our liability for losses you suffer as a result of us breaching these Terms of Sale is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your Order is accepted by us.
We are not responsible for any delay in, or failure of, performance of our obligations under any Contract arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.
Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.
THE RIGHT OF CANCELLATION The right of cancellation does not apply to Extra Virgin Olive Oils since they are considered products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery. And as such are exempt from being returned for health and safety reason and is
NOT eligible for return, refunds or exchanges, all sales are final once the product(s) has been delivered to you.
Unless these products were damaged, defective, contaminated or faulty when delivered to you or have been incorrectly delivered, in this case, please
"Contact Us" directly ASAP , preferably by completing our
cancellation form available on the Website on the (
"Contact US "page) and we will do our best to resolve the problem.
You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature and characteristics of the goods).
You may cancel a Contract and receive a refund at any time before your Order is delivered and up to 30 days afterwards, beginning on the day you purchased your Order (“Cooling Off Period”). To cancel the Contract, you must clearly
"Inform Us" directly ASAP , preferably by completing our
cancellation form available on the Website on the (
"Contact US "page) and we will do our best to resolve the problem.
If you choose to cancel then you must return the Product(s) sealed, unopened, with the label intact and in original packaging to us at your cost and risk to the address detailed on the delivery note which accompanies the Product(s). We advise you to ensure the Product(s) are adequately insured during the return journey.
You must return the Products to us within 30 days of purchase or 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them. If you have not returned the Product(s) within 30 days of purchase or 14 days of cancellation, whichever occurs first, we can collect the Product(s) from you at your cost.
You must ensure that you take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product, from the refund to which you are otherwise entitled.
All refunds will be made within 14 days when:
-Products have not been delivered to you at the delivery address you have requested within 30 days of your Contract; or
-We send you confirmation by email that your Order has been cancelled; or
-We have received the Products you have returned to us in a timely manner, or if earlier, the day on which we receive evidence that you have returned the Products to us in a timely manner.
During the Cooling Off Period we will refund the price of the Products in full (subject to any deduction we are entitled to make due to your use or damage of the Product) together with the cost of standard delivery. However as set out above we will not refund your cost of returning the Products to us.
Where you paid for Products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited.
After the Cooling Off Period, unless the Product is damaged or faulty we will not refund your Product if you wish to return it.
OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE We may not necessarily keep a copy of these Terms of Sale and your Order.
We advise you to print a copy of them for your information in the future.
These Terms of Sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract.